Privacy Policy

Last Updated: September 26, 2026

At Zenvio.pk, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, use our services, place an order, contact us, or otherwise interact with Zenvio.pk.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with Zenvio.pk, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping information
• Delivery address
• Order and transaction details
• Information you provide when contacting our support team
• Device, browser, IP address, and general website usage information
• Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for operating our website, processing orders, providing customer support, improving our services, and maintaining website security.

2. How We Use Your Information

Information collected through Zenvio.pk may be used to:

• Process and fulfill your orders
• Arrange delivery and provide order-related updates
• Respond to questions, requests, and customer support inquiries
• Confirm or verify transactions
• Improve our website, products, and customer experience
• Detect, prevent, and investigate fraudulent or unauthorized activity
• Maintain website security and technical performance
• Send service-related communications
• Provide promotional communications where permitted and appropriate

We do not use your personal information for purposes that are unrelated to our business without an appropriate reason or, where required, your consent.

3. Payment Information

When you make a purchase through Zenvio.pk, payment information may be processed by the payment provider or payment service used by our store.

We generally do not need to store your complete payment card information on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Zenvio.pk may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may help us:

• Remember certain preferences
• Maintain shopping-cart functionality
• Improve website performance
• Understand website traffic and usage
• Provide a smoother browsing experience

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Shopify and Third-Party Services

Zenvio.pk operates through Shopify. Shopify and other service providers may process information as necessary to provide website hosting, checkout, payment processing, analytics, security, shipping, customer support, marketing, or other services connected with our store.

Third-party providers may process information according to their own privacy policies and applicable terms.

If Shopify's enhanced privacy-related services or other optional features are enabled on our store, additional disclosures or customer choices may apply. Shopify provides merchants with privacy settings, cookie controls, and other tools that can be configured according to the markets in which they operate.

6. When We May Share Information

We may share relevant information with trusted service providers when it is necessary to operate Zenvio.pk.

For example, information may be shared with:

• Payment and transaction service providers
• Shipping and delivery partners
• Website and technology providers
• Customer support providers
• Analytics or marketing service providers, where used
• Professional advisers when reasonably necessary
• Government authorities or law-enforcement agencies when required by applicable law

We do not sell your personal information simply as a source of revenue.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transaction, or method of electronic storage can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

The actual retention period may vary depending on the type of information and the reason it was collected.